Speech Recognition

Q: Can I bring my own ASR? 

A: You can use our Text API for transcripts generated by your own ASR. We also have the ability to work with a variety of ASR partners if you are looking for a customized solution.

Q: Can I measure the accuracy of the speech recognition myself? 

A: We have multiple articles to help with speech recognition evals.  Feel free to reference the following:

• Key Metrics For Evaluating Speech Recognition Software
• Why and How to Perform an Automatic Speech Recognition (ASR) Evaluation

Q: What is the accuracy of your speech recognition?

A: Symbl has best in class speech to text available across all channels. If a company claims a precise answer for out of the box speech recognition accuracy, here are a few considerations to keep in mind.

1. The way companies measure accuracy differs.
2. Custom models outperform standard, so the question to ask is what level of accuracy do we need to be successful
3. The key differentiator when it comes to transcription is the presence of an intelligence layer. Symbl provides a proven intelligence layer that transforms transcription into key insights and next best actions.